Finding Her True Calling in Employee Engagement for This BPO Executive [Video]

#PhilippinesHeartOfCX #whatsyourdayone #philippines #bpo

Gwenn was eager to break barriers and make her mark when she stumbled into the customer experience (CX) industry. Like most first timers, we landed a job taking calls. Still eager to maximize her core strengths and make a difference, Gwenn eventually found her calling and true joy in employee engagement where she connected with people which she describes as, “creates a beautiful story, just like a rainbow”. At her current company, iBex, she was able to travel and experience different culture—all thanks to her role in employee engagement

This is Gwenn’ story. What’s your DayONE story?

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ABOUT CCAP

The Contact Center Association of the Philippines (CCAP) is the umbrella organization of the Philippine contact center industry. CCAP serves as the focal point of sectors that enable the Philippines to sustain its leadership in the global contact center industry.
From having seven original founders in 2001, CCAP is now comprised of over a 130 member-companies operating in various strategic locations in the Philippines. These members account for more than 60% of the revenues and workforce in the industry.
As a non-profit organization, CCAP promotes awareness of the contact center industry; active exchange of ideas, new technologies, best practices and innovations; and the sustained growth of the industry and the country.