Utahns share experiences of being impacted by Verizon outage [Video]

SALT LAKE CITY — You may have been one of the lucky ones, but thousands of Verizon customers across the country didn’t have service on Monday.

Monday morning, people woke up to a new week, and for some Verizon customers, a non-working phone.

“I thought maybe I didn’t pay my bill because it said ‘SOS,’ and it turns out it was just a nationwide outage. So I’ve been here probably all day,” said Chauntelle Rodriguez, a Verizon customer.

Around 10 a.m. Monday morning, Verizon News posted on “X” saying engineers are engaged and working quickly to solve the issue.

“My neighbor is in a physical rehab facility right now and so he called me and asked me to come get his phone to bring it to the Verizon to see if they could fix it,” said Gordon Tremelling.

By the time he got to the store in the late afternoon, …