Troubleshooting checklist: Web push notification delivery [Video]

Notifications allow you to engage users and inform them about updates, promotions, or important events. However, sometimes these notifications do not reach their recipients, affecting your communication effectiveness and user experience.

In this article, we will talk about the main reasons for notification delivery failures and offer solutions.

Your subscriber might have disabled web push notifications for a specific application or for all applications in their device settings.

Windows 10

Click Start > Settings > Notifications & actions, and turn on the Get notifications from apps and other senders toggle.

Scroll down the page, find your browser, and turn on the toggle.

Windows 11

Click Start > Settings > Notification. Turn on the Notification toggle, and turn off the Do not disturb toggle.

Scroll down the page, find your browser, and turn on the toggle.

macOS

Go to System Settings > Notifications.

Turn on the Allow notifications when mirroring or sharing …