TransPerfect Expands Global Contact Center and BPO Capabilities with Acquisition of H2A | PR Newswire [Video]

Paris-Based Company Strengthens Multilingual Customer Experience Offerings

, /PRNewswire/ — TransPerfect, the world’s largest provider of language and AI solutions for global business, today announced the acquisition of H2A, a French leader in contact center customer experience and business process outsourcing (BPO) solutions.

H2A provides inbound and outbound customer support, telemarketing, order processing, and technical support for industries including telecommunications, retail, finance, and public services. The company’s focus on operational efficiency and client satisfaction has enabled it to consistently improve customer engagement and streamline business operations for its clients.

Joining forces with H2A will enable TransPerfect to enhance its global business services and broaden support for clients with diverse language needs. H2A will continue to operate under its current leadership team, with General Manager Marilynn Genieyz and Operations Director Anne-Sophie Samet joining TransPerfect’s senior management team.

“This acquisition marks an exciting new chapter for H2A,” commented Genieyz.”Joining TransPerfect means expanding our horizons while staying true to our commitment to delivering …