The worst UK broadband revealed: Full list and is it time to switch? [Video]

We rely on broadband every day of the year for work and play, so it’s no wonder the UK’s internet providers rack up their fair share of complaints when things aren’t working properly. Regulator Ofcom has tallied up the moans and has just published its latest numbers to show whether Sky, BT, Vodafone, and Virgin Media have improved since January’s results.

The latest figures reveal that Virgin Media is once again the most complained about internet service provider (ISP) in the UK from October to December 2023. The popular firm, which has millions of customers, notched up 20 complaints per 100,000 broadband customers – though this was down on the 32 per 100,000 counted in the previous quarter.

Ofcom confirmed that the reason so many people complained was rather self-perpetuating for Virgin.

“Virgin Media remained the most complained-about broadband, landline and pay-TV provider, although they did see a sizeable fall in …