CCW’s First-Ever Florida Event Welcomes Industry Leaders including Catie Hydeman, VP of FC Operations at Chewy, Leonard Green, VP of Customer Success at Northwestern Mutual, and More
, /PRNewswire/ — Customer Contact Week (CCW), the leading event series dedicated to serving professionals within the customer service industry, announces today its first-ever CCW event in Orlando Florida from January 27-29, 2025, at JW Marriott Bonnet Creek. CCW is powered by CMP Research, a division of Customer Management Practice (CMP).
2025’s kickoff event will feature CMP Research insights on customer self-service, including the premiere of a CMP Research Prism for Chatbot/Virtual Chat Agent and never-before-seen data from CCW Digital’s The Self-Service Playbook: Optimize Customer Experiences with AI, and will offer in-person workshops, panel discussions, and keynote presentations led by some of the biggest industry leaders to provide attendees with invaluable knowledge and skill sets. Notable speakers include C-Suite executives from Chewy, UnitedHealthcare, Credit One Bank, and more.
“CCW Orlando will offer a powerful platform …