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The Shift to a Customer Service Platform with AI at its Core [Video]

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Over the last decade, support tech stacks have become fragmented and clunky, slowing support teams down and holding them back from providing fast, personal customer experiences.

Now, with recent tech advancements, support teams that adopt a complete AI-first platform can provide world-class customer experiences at phenomenal scale. With an AI engine at the core – rather than bolted on to the edges – your team can provide personalized support at scale, boost team and operational efficiency, and improve the business with data-driven insights.

In the latest episode of The Ticket podcast, our Director of Human Support, Bobby Stapleton and Declan Ivory, our VP of Customer Support, unpack this evolution.

Here are some of the key takeaways from the conversation:

  • Support tech stacks are fragmented and outdated: Historically – through no fault of busy support teams – the customer service industry has been slow to innovate. Over time, support tech stacks have become disconnected and overly complex, often consisting of multiple point solutions, …
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