Host Greg Kihlström talks with AJ Joplin from Forrester Research about how technical debt originates within an organization on the latest episode of The Agile Brand with Greg Kihlström #podcast
In this episode of the Agile Brand podcast, host Greg Kihlstrom is joined by AJ Joplin, a senior analyst at Forrester, to discuss the alignment of customer experience, digital experience, and marketing. The conversation delves into key insights and trends from the Forrester CX Summit North America. Don’t miss this insightful discussion on how these elements intersect to create successful, customer-focused brands.
Don’t miss a thing. Hear directly from leading brands and platforms about the challenges and opportunities facing marketers today. The Agile Brand™ features executives and thought leaders from top brands and platforms discussing the trends driving the industry forward, like first-party data strategies, artificial intelligence, consumer data privacy, omnichannel customer experience, and more. The Agile Brand is hosted by Greg Kihlström, advisor and consultant to leading brands, speaker, entrepreneur, and best-selling author. It provides a fresh perspective on the continually evolving dynamic between brands and the audiences they serve.
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