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Artificial Intelligence (AI) has some excellent applications in Customer Experience, applications that can transform the processes in customer interactions. However, after all the sci-fi we have grown up watching, it is natural to wonder what the entrance of AI will mean for the humans involved.
Today, we look closely at the relationships between humans and AI in Customer Experiences and how they complement rather than replace one another when building customer relationships.
Ali Cudby, CEO of Alignment Growth Strategies, a Customer Experience consultancy, sent us a video about human and AI relationships and how to leverage AI to build customer relationships.
Let’s play the video:
I found that video helpful in considering how to use AI to build an experience. I especially like how Cudby gives you tools you can …