The Key to Continuous Improvement Culture: Tech for Customer & Employee Experience | Taner Yildiz [Video]

Developing a robust Continuous Improvement (CI) Culture is vital for corporate success but faces significant challenges. Resource constraints such as limited budgets and overloaded employees hinder progress. Cultural bottlenecks, where employee mindsets affect customer interactions, present additional hurdles. Overcoming resistance to change and fostering a culture of continuous improvement are essential steps. By addressing these challenges head-on, corporations can unlock their full potential for innovation and excellence.

About Taner Yildiz
Taner stands as the innovative mind behind one of the pioneering AI platforms designed to live stream signals, facilitating ongoing enhancements in both employee and customer interactions.

Reach Taner on LinkedIn https://www.linkedin.com/in/yildiztaner/
or on Happ Consulting website https://www.happcons.com/

What We Discussed in the Episode:

– Understanding Continuous Improvement Culture: Definition and Importance
– Enhancing Customer Experience through Positive Employee Experience: The Direct Connection
– Organizational Culture’s Role in Shaping Employee and Customer Experiences
– Overcoming Barriers to Amplifying the Impact of Employee Experience on Customer Experience
– Leveraging Feedback Loops: A Key to Continuous Improvement in EX and CX
– Anticipating Tech Trends (ML/AI/NLP) for Accelerated Continuous Improvement
– Effective Measurement of Positive Employee Experience Impact on Customer-Centric Outcomes

🌟Learn more about The People Agile Experience platform powered by AI and automation https://www.peoplekult.com/agile-employee-customer-experience

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About the Growth Hacking Culture Podcast

The Growth Hacking Culture Podcast is a series of insightful interviews with prominent experts on mindsets, skills and mental resources to grow individually, lead motivated teams and create human-centric work cultures. These episodes are about thought provoking ideas to scale up and growth hack human-centric and performing work cultures. Hosted by Ivan Palomino.