The Future of AI [Video]

Global Head of CX Intelligence and Optimization at Eviden, Darren Henry, explains how generative AI will change approaches to communication and operations, and how apprenticeships are helping the technology company fill skills gaps to ensure that the full potential of AI can be realised.

Darren sits within a digital experience division at Eviden, where he works to understand customers’ business problems; operational efficiency; customer and employee experience, with the aim of optimising those services.

“Apprentices represent a strong strategic approach to how I’m gonna ensure that Evident maintains its position as a world leader and actually pushes the boundary of how we’re delivering the services in my area.”

He explains that the company is fully behind generative AI, large language models, and various layers of AI to deliver …