In a recent article – a deep dive into modularity – we noted that modularity goes hand-in-hand with the concept of an open tech ecosystem. The principles of openness and modularity (integral to the next-gen SabreMosaic retailing platform) are ideally suited to airline retailing. They point towards airlines being in control of their tech platform and being able to collaborate with whomever they choose to build solutions that best meet their needs.
Openness and modularity don’t just deliver benefits for airlines either; they also support a competitive marketplace and align with the drive towards greater traveler-centricity, a concept explored in this blog.
Creating an open environment – whether in technology or business more broadly – fosters an open flow of communication, adaptability to change, and a commitment to collaboration. Many great leaders embody this principle with an ‘open door’ or ‘open calendar’ policy. They are approachable and supportive, always willing to find time in their busy schedule for a conversation.
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