The rise of conversational search provides rich opportunities for brands, says Jason Hartley at PMG. Here’s how to make sure the bots talk about you.
Search is one of the most transformative innovations of the digital age, simplifying access to the internet and enabling brands to deliver highly relevant content to potential consumers. However, it falters when users only have a vague idea of what they want, need multiple things, or struggle to articulate what they’re after. This, in turn, creates challenges for marketers trying to leverage strong intent signals during the critical consideration phase.
Generative AI has changed that. Tools like ChatGPT, Google’s Gemini, and Perplexity are transforming search from static queries and lists of links into dynamic, interactive exchanges. Instead of simply retrieving results, AI-powered systems now engage in back-and-forth conversations, delivering tailored, contextually relevant answers.
Back and forth
These tools allow users to ask complex, intent-driven questions in natural language …