Surviving the Holiday Rush: Essential FAQ Prep for Stellar Customer Service [Video]

Ah, the holidays. That magical time of the year when snowflakes fall, festive cheer is everywhere, and – if you’re in customer service – your inbox explodes. It’s like clockwork: as soon as the holiday shopping season kicks into gear, your team shifts from a steady rhythm to full-on survival mode. Questions pile up, orders skyrocket, and somehow every issue feels like an emergency.

It’s no secret that the holiday rush can make or break a business. People are shopping like their lives depend on it, expectations are sky-high, and even the tiniest hiccup can lead to big frustrations. It’s enough to make even the most seasoned digital marketing Charlotte NC customer service pro break into a sweat.

The thing is, your team can’t just snap their fingers and make every issue disappear. What they can do is prepare, stay ahead of common problems, and keep things moving like pros. That’s where …