StubHub refunds: California AG Rob Bonta lays out new expectations for ticket resellers [Video]

California Attorney General Rob Bonta has filed a complaint and stipulated judgment concerning the investigation of ticket reseller StubHub, Inc., according to a press release from Bonta’s office. 

StubHub is one of the most commonly used resellers when it comes to events and concert tickets, but the company was accused of failing to offer timely refunds to California consumers for events that were canceled throughout the COVID-19 pandemic. 

The California Department of Justice opened an investigation in 2021, which spurred StubHub to begin providing cash refunds to its California consumers. A settlement approved this week in Los Angeles Superior Court lays out clear expectations for future StubHub ticket sales. 

The reseller faced a penalty of $295,000 and ponied up $20 million to more than 45,000 California consumers. 

Dubbed its “FanProtect Guarantee”, StubHub had advertised that consumers would receive full refunds for any tickets purchased on the app if the event …