Sonos mobile app | Image credit: Sonos
Sonos is the best example of how bad management and lack of communication with customers can destroy a company. The release of a new app that moved almost all the core features and functionality into the cloud proved to be almost fatal for Sonos, a company that’s now struggling to fix the issues and regain the customers’ trust at the same time.
In an attempt to prevent even more customers to switch to other products, Sonos recently published a public roadmap for its new app, which shows in advance what users can expect to get in the foreseeable future.
Sonos also delayed the launch of some of its products, which won’t be released on the market until the app is fixed. This isn’t something that Sonos is doing to show its commitment to address all the app’s issues, it’s simply a necessary decision because the new products would offer the same awful user experience to …