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Senate probes airline fee transparency [Video]

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Global Marketing Strategies

Members of a U.S. Senate subcommittee took aim at airline executives Wednesday for using an expanding menu of fees to charge customers for early boarding, better seats and other comforts that used to be part of the ticket price.Sen. Richard Blumenthal, D-Conn., said he thinks the federal government should review and perhaps fine the airlines for their use of what he called junk fees.Blumenthal, the chairman of the Senate Permanent Subcommittee on Investigations, said seat fees were pure profit for the airlines because they don’t have to create new seats or incur other expenses by allowing customers to pick where to sit. Some senators expressed frustration during Wednesday’s hearing when airline executives could not explain how they set the amount of various fees. They said the vagaries of airline pricing make it hard for consumers to budget for trips.”We’re all captives on your airplanes at a certain point. You just …

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