SEA also was near the bottom of the rankings in 2023, which the airport wasn’t surprised by given the many ongoing construction projects.
SEATAC, Wash. — For the second year in a row, western Washington’s largest airport ranks near the bottom of J.D. Power’s customer satisfaction ratings.
After ranking 18th out of 20 “mega” airports in 2023, SEA Airport moved to 16th out of 20 in the 2024 edition. J.D. Power determines customer satisfaction through seven “core dimensions”: ease of travel through airport; level of trust with airport; terminal facilities; airport staff; departure/to airport experience; food, beverage and retail; and arrival/from airport experience.
SEA reiterated that this year’s ranking, like its spot in 2023, was expected due to all the ongoing construction involved in the $5 billion “Upgrade SEA” projects. An airport spokesperson said there are 120 projects in progress, many of which are in high-traffic areas.
J.D. Power said in its 2024 release that it “refined” the system …