Santander went down leaving customers locked out of mobile banking app [Video]

SANTANDER customers today complained that they were unable to access their account through the bank’s mobile banking app.

More than 2,100 reported issues with the high street bank’s app were logged on Downdetector this morning.

Over 90% of the issues reported related to customers struggling with their mobile banking, 5% with payments and 3% with online banking.

Santander customers complained on social media and explained that they couldn’t access the app.

One person posted on X, formerly known as Twitter: “Finally have money in…. Banking app down.”

Another asked: “@santanderukhelp is the Santander app down?” to which a fellow user replied: “I’m presuming so, looking on here lots of us having issues.”

A fourth added: “Santander please fix your app.”

Another confused customer asked: “I’m having trouble trying to log on to my Santander mobile app… Anyone else having the same problem?”

Other services, such as withdrawing cash, appeared to be unaffected …