Microsoft recently upgraded Copilot with a fresh UI and added several new features including Copilot Voice, Copilot Vision, and Copilot Daily. On the enterprise side, Microsoft introduced Copilot Agents and Copilot Pages, among other things, to improve productivity for business users.
However, Marc Benioff, the CEO of Salesforce says that Copilot is the new Microsoft Clippy and it doesn’t work or deliver value. In a discussion with Rapid Response, Benioff slams Microsoft and says:
I think Microsoft has done a tremendous disservice to not only our whole industry, but all of the AI research that has been done because when you look at how Copilot has been sold to our customers, it’s disappointing. It doesn’t work. It spews data all over the floors. It doesn’t deliver value to customers. I haven’t found a customer who has transformational work with Copilot. Customers are so confused based on this Microsoft narrative.
Benioff further says, “I don’t think Copilot will be around. …