Telecommunications is evolving rapidly, with Business Support Systems (BSS) undergoing remarkable transformations to meet modern enterprise demands. Bhaskara Srinivas Beeraka, a thought leader in this field, explores these innovations, highlighting their profound impact on operational efficiency, customer satisfaction, and service delivery in a recent study.
Shifting Paradigms with AI-Driven Solutions
The integration of Artificial Intelligence (AI) into BSS has revolutionized how telecom providers manage customer experiences and optimize operations. AI-powered systems now analyze vast datasets in real time, enabling telecom providers to anticipate customer needs and offer personalized services. These systems reduce service costs by automating responses and predictive maintenance while enhancing first-call resolution rates. With AI, providers have achieved up to 85% accuracy in predicting customer behavior, which translates into a 38% reduction in churn and a significant increase in customer satisfaction metrics.
Machine learning models further bolster these capabilities by identifying usage patterns and recommending tailored service bundles. This not only improves adoption rates but also …