PolyAI Announces Speaker Lineup for VOX 2024: Horizons | PR Newswire [Video]

The only annual conference to focus on real-world voice AI applications and customer stories

, /PRNewswire/ — PolyAI, a global leader in voice AI solutions for customer experience and service, is kicking off its annual PolyAI VOX: Horizons virtual summit on Thursday, November 14. The event brings together thought leaders across industries – and the globe – to focus on how AI has already transformed contact centers, as well as share real world contact center and CX leader experiences and advice.

2024 has been a banner year for AI. Corporate interest in the tech increased, as did strategic focus on its thoughtful implementation. However, within customer service settings, successful implementations of AI have been – publicly – few and far between. PolyAI VOX: Horizons will address strategies for successful adoption and provide realistic perspectives on AI’s impact on and in contact centers. The conference will feature insights from experienced leaders who offer actionable advice on building the contact …