Pindrop provides real-time authentication and fraud protection for enterprise customers natively with the Five9 Intelligent CX Platform
, /PRNewswire/ — Pindrop, a leading provider of contact center authentication and fraud protection, announced its industry-first native integration with Five9, provider of the Intelligent CX Platform. Through a deep, industry-first telephony integration that supports Five9’s AI-powered customer experience platform, Pindrop can deliver its PindropⓇ Passport and PindropⓇ Protect solutions to Five9 customers to improve their inbound contact center authentication and security posture.
Prior to this development, Five9 and Pindrop collaborated to support their joint customers through a BYOC approach, with Pindrop solutions analyzing inbound calls through various third-party carrier integrations. But now, through a SIPREC integration with Five9, Pindrop and Five9 can provide even greater authentication and fraud detection benefits for customers who choose to leverage Five9 Telco for redundancy and reliability. This integration also includes Pindrop Self-Service from within Five9’s Admin Consolefor the best possible …