OpenAI presented its new AI agent, based on o1, during a live session at the GenerationAI Conference in Paris, demonstrating its reasoning and user interaction capabilities for handling complex tasks.
During the demonstration, Katia Gil Guzman, head of developer experience at OpenAI, illustrated how o1 could assist with resolving customer service issues, such as handling a return for a Galaxy S23 smartphone.
Unlike traditional AI systems, o1 generated dynamic, interactive user interfaces (UI) based on structured outputs to simplify the resolution process.
“I have a problem with my Galaxy S23 and want to return it,” Guzman said, starting with the problem statement.
o1 fetched the necessary purchase details, analysed the issue using vision capabilities to confirm no visible damage, and applied decision-tree reasoning to determine the user was eligible for a replacement up to 110% of the original price.
When tested against the same scenario, GPT-4o produced an incorrect outcome due to the policy’s complexity. However, …