What customers feel, see, and hear at a location directly shapes their loyalty and spending habits. Yet, the reality of their experience often differs from what management envisions. Pull back the curtain and put yourself in your customers’ shoes with a unique, unbiased view into daily operations, highlighting strengths, and revealing areas where improvements can make the biggest impact. It’s not about finding faults—it’s about empowering businesses to refine their service, align with customer expectations, and stay ahead of the competition.