CHICAGO – Chicago’s O’Hare and Midway airports have landed near the bottom of a new customer satisfaction survey.
The latest J.D. Power 2024 North America Airport Satisfaction Study, a survey that gauges customer satisfaction at airports across the continent, was released Tuesday.
O’Hare, one of the busiest airports in the world, ranked third to last among mega-airports, while Midway came in fifth from the bottom among large airports.
The study, which measured passenger experiences across key factors like ease of travel, terminal facilities, and food and retail services, revealed a growing dissatisfaction among travelers passing through the Windy City’s airports.
Despite record-breaking passenger volumes in 2024, with over 3 million passengers passing through TSA checkpoints in a single day on July 7, overall airport satisfaction scores remained high across North America.
However, many travelers have been feeling the strain of overcrowding and rising costs, with Chicago’s airports failing to meet expectations, according to …