North Carolina Department of Health launches new support line for people experiencing mental illness, substance use disorder [Video]

RALEIGH, N.C. (WTVD) — The North Carolina Department of Health and Human Services launched a new Statewide Peer Warmline on Tuesday for people experiencing mental illness or substance use disorder.

The ‘warmline’ is staffed by peer support specialists, or ‘peers’, who offer non-clinical support and resources to those in crisis. ‘Peers’ are people living in recovery with mental illness or substance use disorder.

“Peer support specialists are so important in our mental health and substance use system,” Kelly Crosbie said. “Building relationships based on mutuality, trust and empowerment is essential to fostering healing and recovery.”

Crosbie is the director of the NCDHHS Division of Mental Health, Developmental Disabilities and Substance Use Services.

The Peer Warmline will work alongside the North Carolina 988 Suicide and Crisis Lifeline. Like 988, it is available 24/7.

People who call 988 have the option to connect with the Peer Warmline if they prefer to speak with a peer.

According to the NCDHHS 988 Performance Dashboard, more than …