New duty collection portal coming [Video]

Importers say a new online portal for collecting taxes on goods shipped into Canada is creating headaches ahead of its rollout this week, with potential implications for consumers

The federal government’s digital platform for paying duties is set to come online Monday in an effort to streamline the old, paper-based process that customs officials relied on for decades.

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The new platform is known as the Canada Border Services Agency Assessment Revenue Management project, or CARM.

The CBSA says the portal will smooth out cross-border transport by offering tens of thousands of shippers direct access to their information and a user-friendly platform for submitting documents while shoring up enforcement. But early feedback suggests the transition isn’t going smoothly for all.

Many of the complaints revolve around registration, while others relate to navigating the platform itself, …