LINCOLN, Neb. (WOWT) – The Nebraska Public Service Commission has opened a complaint against a telephone provider responsible for three separate 911 outages in the past year.
Following a months-long investigation, officials with the NPSC found that telecommunications company Windstream may have been in violation of regulations while providing 911 telephone services throughout the state.
“Through our investigation we have determined that violations of Commission regulations may have occurred,” NPSC Chair Dan Watermeier said in a press release Tuesday. “The complaint, provides the Commission the ability to hold the carrier accountable through punitive actions.”
The three incidents in question took place on Sept. 2-3 and Nov. 28, 2023, as well as Jan. 13 of this year. As part of the investigation, the NPSC held a public hearing where it received input from a third-party expert regarding Windstream’s network and how it stacked up to the state’s requirements for a 911 service provider.
By opening a complaint, the NPSC …