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KUALA LUMPUR, July 20 — The massive information technology (IT) outage caused by cybersecurity company CrowdStrike crippled services worldwide, including at Terminal 2 of Kuala Lumpur International Airport (KLIA).
The issue forced affected airlines to manually check in bags and passengers, with the delays causing some to miss their flights and others to be cancelled entirely
According to the Malaysian Aviation Commission (Mavcom), affected passengers are eligible for at least some form of compensation from their airline providers.
Passengers who faced delays of at least two hours or more are entitled to meals, telephone calls and internet access. For delays exceeding five hours, hotel accommodation and transportation should also be provided.
In the case of cancelled flights, passengers should be offered a full refund or an alternative flight.
However there are exceptions to these compensations, such …