Milwaukee cruise ship season; mayor eyes new dock in 2025 budget [Video]

MILWAUKEE – First impressions matter, and the City of Milwaukee is hoping to make a better one.

Currently, thousands of visitors are dropped off via cruise ships next to a wastewater treatment plant. A multi-million dollar plan to change that just got a big boost.

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For the last 15 years, Theresa Nemetz has shown customer service is her specialty.

“We handle their tours, their transportation,” Nemetz said. “We really take care of making sure that local communities shine, and really be able to make sure that passengers have a flawless experience from the airport to the ship.”

Her company, Great Lakes Shore Excursions, welcomes cruise passengers ashore in port cities around the great lakes, including Milwaukee. The largest vessels dock between industrial sites at the City Heavy Lift Dock on Jones Island.

Their arrival usually comes with pomp and circumstance. …