As millions of Windows computers were left crippled for hours, disrupting the services of airlines, banks, hospitals and stock exchanges worldwide, cyber-security platform CrowdStrike on Saturday tried to explain what actually went wrong at their end.
According to the company which provides third-party security updates to the Satya Nadella-run tech giant, on July 19, at 9.30 a.m. (India time), it released a sensor configuration update to Windows systems.
Sensor configuration updates are an ongoing part of the protection mechanisms of the Falcon platform.
“This configuration update triggered a logic error resulting in a system crash and blue screen (BSOD) on impacted systems,” said CrowdStrike.
In a technical blog, the company said the sensor configuration update that caused the system crash was remediated at around 10.57 a.m.
“This issue is not the result of or related to a cyberattack,” it said.
Millions of customers running Falcon sensor for Windows version 7.11 and above that were online were impacted.
“Systems running Falcon sensor …