Lyte Fiber Chooses GOCare and Dialpad to Transform Customer Experience | PR Newswire [Video]

Digital experience management integrated with billing, network, and contact center platforms enables the most effective and efficient solution for customer support and communication

, /PRNewswire/ — GOCare, a leading SaaS provider of digital experience software, announced today that Lyte Fiber, a fiber-focused internet service provider based in Texas, has selected GOCare’s and Dialpad’s integrated digital experience and UCaaS platforms to elevate its customer experience strategy.

With GOCare Lyte Fiber will expand its communication channels for employees and customers to include two-way SMS, social media, online chat, and SMS chat—all unified within a single platform. This integrated approach ensures a comprehensive view of the customer journey, empowering efficient communication at every touchpoint. GOCare’s integration at Lyte Fiber with Dialpad expands the omnichannel view to include powerful, AI-driven voice communications alongside the digital communication channels, all tied back to Lyte’s core business systems.

“Lyte Fiber brings Gig speeds to underserved broadband communities …