Lowe’s promises probe after shopper fumes ‘misleading’ website led to a week of waiting – pointing out ‘bad practice’ [Video]

A FRUSTRATED customer has blasted Lowe’s online after waiting a week for “next day” instillation – calling the policy “misleading” and “bad practice”.

Taking to social media platform X (formally Twitter), Jeff Stanley called out the chain retailer after he became disappointed with the brand’s customer service.

He said: “Your website is misleading and a bad practice offering next day installation.

“Very disappointed after over a week of waiting.”

Responding to his tweet, Lowe’s apologized for the experience and promised to investigate the matter.

A customer service representative said: “Thanks for reaching out, Jeff. We’re sorry for this experience.

“Please DM us the name on the order, phone number, email, order number, and store location (if purchased in-store) so our team can further review.”

It is unclear if Jeff sent Lowe’s the details and if the matter was …