, /PRNewswire/ — Kodif, a leading provider of CX automation solutions, is excited to announce its strategic partnership with Dollar Shave Club. Dollar Shave Club is a subscription-based ecommerce company that delivers razors and other personal grooming products directly to consumers. Leveraging Kodif’s advanced customer support automation platform powered by Generative AI, the collaboration has already delivered remarkable results.
In the initial phase, Kodif deployed a GenAI-powered chatbot that resolved 65% of Dollar Shave Club’s customer support tickets. Additionally, email automation was implemented, achieving an extra 15% in ticket automation. This has significantly reduced manual workload for agents, enabling them to focus on more complex customer needs.
Dollar Shave Club faced the challenge of managing a high volume of customer support inquiries while maintaining a seamless and satisfying customer experience. With 30%-40% of their support tickets being repetitious or routine in nature, the team sought a solution to efficiently handle …