Jim Cramer says AI’s real enterprise value lies in customer service [Video]

CNBC’s Jim Cramer on Tuesday pinpointed why he thinks artificial intelligence is useful across the business world, saying its value stems from customer service potential across industries.

“It has time for you. It acknowledges you. It has a brain. It’s polite. It can almost always answer your question because there’s only so many questions that get asked with any regularity, and it has the data to answer the question,” he said. “It’s the perfect way to run customer interactions rather than using humans who can speak unclearly, don’t really understand you, are impatient and are just plain exhausted.”

Cramer acknowledged that much of the AI hype on Wall Street has not translated to real-life use cases or resulted in economic changes just yet. To many businesses, it is a necessary expense, he said, something they must invest in to keep up with peers, but it hasn’t garnered returns — except, perhaps, for those …