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‘I canceled my card,’ Lowe’s shopper of 25 years after self-checkout experience & vows not to shop at retailer again [Video]

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A LOWE’S shopper is fed up after facing long lines and high prices at the home improvement store — and now she says she will never return.

Retailers across the country have been experimenting with new ways of streamlining the customer experience through self-checkout and other new technology for years.

A man shops for drills at a Lowe’s home improvement store in Miami, FloridaCredit: Getty
A Lowe’s store in Paseo del Norte shopping center in Albuquerque, New MexicoCredit: Getty
Shoppers navigate self-checkout at a Lowe’s hardware store in Miami, FloridaCredit: Getty

The changes are intended to speed up the checkout process for shoppers and cut back on the bottom-line costs for retailers.

But not all of the updates have been welcomed.

Many shoppers have complained specifically about the problems caused by the proliferation of self-checkout kiosks — from issues with receipt checks to mis-scanned items that lead to false arrests.

For one

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