A LOWE’S shopper is fed up after facing long lines and high prices at the home improvement store — and now she says she will never return.
Retailers across the country have been experimenting with new ways of streamlining the customer experience through self-checkout and other new technology for years.
The changes are intended to speed up the checkout process for shoppers and cut back on the bottom-line costs for retailers.
But not all of the updates have been welcomed.
Many shoppers have complained specifically about the problems caused by the proliferation of self-checkout kiosks — from issues with receipt checks to mis-scanned items that lead to false arrests.
For one …