Huge change to mobile and broadband rules that could see you get 100s in compensation sooner [Video]

MOBILE and broadband customers could get compensation sooner when things go wrong in a major shake up of rules.

Currently anyone who complains to their provider and doesn’t get the response they want can escalate their complaint to an ombudsman.

Providers have up to eight weeks to resolve any disputes you might have with them.

But under new proposals put forward by the regulator Ofcom this could be reduced to six weeks.

This means frustrated customers could get compensation quicker if the provider is found to be in the wrong.

Ofcom is consulting on the change until March 12 and is expected to make a final decision before the end of the summer.

The regulator said any changes would come into effect six months after it confirmed its decision.

That means the new rules may not come into force until 2026.

Martin Lewiswelcomed the plan posting …