MILLIONS of broadband customers can now switch providers without the hassle, thanks to new rules introduced by the regulator.
Starting today (September 12), customers only need to contact their new provider to switch.
This makes it easier to move to a cheaper deal without your current provider trying to convince you to stay, even if you can find a better offer elsewhere.
Since 2015, people have been able to switch between phone and broadband providers on Openreach’s network – like BT and Sky – by letting their new provider handle the switch.
However, if you were switching to or from a different network, such as Virgin Media, which uses its own private network, you had to contact your existing provider to arrange the switch as well.
Ofcom‘s new “One Touch” rules, which start today, have changed this.
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