This is article #1 of 7 in the series on optimizing insurance innovation and productivity through AI and cloud communications.
Digital transformation is impacting the insurance industry in multiple ways. Advanced analytics, generative AI, machine learning, and various other technologies are changing how the industry serves its customers. These new technologies are also changing the way employees work and serve their policyholders and agents.
Hybrid and remote work make their mark
The past decade has seen a marked increase in remote and hybrid work. Many employees have never looked back, preferring hybrid or work-at-home opportunities over traditional office environments. Companies that offer such flexibility have a natural advantage over their competitors when recruiting top talent. They often benefit from increased productivity as well, as employees spend less time commuting and enjoy an improved work/life balance that often leads to greater focus while on the job.
According to a report from the McKinsey Global Institute, insurance and other financial services companies stand to benefit more from remote work than …