How Emplifi empowered Coppel to excel during an influx of 10,000 customer inquiries [Video]

Discover how @coppel one of Mexico’s largest retailers, turned a surge of 10,000 customer inquiries into an opportunity to strengthen trust and loyalty. By leveraging Emplifi’s Community Management platform, Coppel onboarded 40 new team members, streamlined workflows, and reduced response times by 56%. See how real-time insights and advanced tools helped them maintain exceptional service standards during a critical moment.

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The Emplifi CX Cloud uniquely offers integrated social media marketing, social commerce, care and service as one unified, modular software platform to close gaps in your customer experience.
➡️ Social Commerce Cloud: https://youtu.be/yweAO-hWRhE
➡️ Social Marketing Cloud: https://youtu.be/6Aa17Zg4mYg
➡️ Service Cloud: https://youtu.be/zkcm0Hx_5PI

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