How AI is Revolutionizing Business Operations and Customer Experience [Video]

This week on The Modern Customer Podcast, John Finch, Global VP of Product Marketing for Customer Experience at RingCentral, shares insider knowledge on how AI is reshaping the future of contact centers, tackling the toughest challenges in customer experience today.

We dive into the complexities of bringing AI products to market, the importance of simplifying customer experience, and how RingCentral is revolutionizing the way businesses serve their customers with innovative solutions like RingCX. Plus, hear firsthand about the power of AI-driven agent assist, intelligent virtual agents (IVAs), and automation in delivering faster, smarter, and effortless customer service.

BOOKMARKS:
00:00 Introduction
04:31 Understanding RingCentral’s Offerings
08:24 Simplifying Customer Experience with AI
13:24 Innovations in AI for Contact Centers
16:49 Change Management in AI Implementation
18:58 Practical Tips for Customer Service Excellence
24:21 Rapid Fire Fun: Getting to Know John Finch

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Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer. For regular updates on customer experience, sign up for her weekly newsletter here. https://blakemorgan.substack.com/

Visit her website here: https://blakemichellemorgan.com/