How a Unified Government Services Platform Benefits Both Agencies and Citizens [Video]

In an era where the speed and efficiency of service delivery are directly correlated with public satisfaction, government agencies are facing the growing challenge of providing a range of services, such as permit processing, licensing, and code enforcement, in an “Amazon-like” fashion. Historically, this has been managed through a variety of specialized software solutions, but a shift is underway. It’s becoming clear that juggling multiple technologies is not only resource-intensive but can also detract from the customer experience.

During a recent webinar featuring Brian Wick, Vice President of Product Marketing at Accela, and Michael Mattmiller, Senior Director of Government Affairs at Microsoft, a compelling case was made for a streamlined approach to public service delivery. Here’s a glimpse into the key insights these experts shared about how a centralized platform can revolutionize government functions.