Hire Andrew McMillan | Speaker Agent Contact Details [Video]

Andrew McMillan has established himself as a preeminent figure in the realm of customer service and engagement, with his tenure as Head of Customer Service at John Lewis highlighting his profound impact. With an impressive career spanning nearly three decades with the retail juggernaut, Andrew has cultivated an extensive, nuanced comprehension of change management and leadership. His insights into these areas are now accessible to a wider audience, as he offers his expertise as a keynote speaker. Andrew’s experiences have equipped him with a rich perspective on how to foster environments that prioritise and enhance customer service, making him an invaluable resource for organisations aiming to elevate their customer engagement strategies.

As the Director of Engaging Service, Andrew channels his vast knowledge into consultancy and leadership development coaching, assisting over 300 clients from diverse sectors, including SMEs and FTSE 100 companies. He posits a clear, demonstrable link between employee engagement and the customer experience, advocating for strategies that synergise the two. This …