Hannaford still mum on cyber issue as weeks wear on [Video]

The immediate annoyances of Hannaford’s recent network outage are over – customers can again order groceries to go through the company’s website and use their credit cards to buy food and medications at Maine’s largest supermarket chain.

But two weeks after Hannaford’s online systems crashed and its parent company, Ahold Delhaize USA, announced it had “recently detected a cybersecurity issue,” it’s still unclear how dangerous the problem is and whether customer or employee information has been compromised.

Ahold Delhaize USA posted a statement Nov. 8 saying it was investigating internally with cybersecurity experts and had notified law enforcement. Hannaford has repeatedly refused to say which agency is on the case.

“We continue to work with leading third-party security experts as part of this process, and have notified and are working with law enforcement on the issue,” said Hannaford spokesperson Ericka Dodge. “Because the investigation is ongoing, we are not able to disclose additional details at this time.”

Hannaford …