Guilford County’s dispatch center is working to use AI on non-emergency calls. It will take at least a year and a half to implement.
GREENSBORO, N.C. — You might associate artificial intelligence with automated text messages, or scammers that use the technology to make public figures look bad.
Pretty soon, Guilford County residents will see the good AI can do.
Guilford Metro 911 plans to use AI for non-emergency calls. WFMY News 2’s Nixon Norman learned how it will work.
Guilford County dispatchers are desperate for upgraded technology. The hope is that AI will take some of the workload off dispatchers as well.
Hexagon will be supplying the artificial intelligence. Vice President of the company, Tammy Heaton, said the software will only be used for non-emergency calls.
“The vision is not ever for AI to answer the phone on an emergency call,” Heaton said.
It’s something Guilford Metro 911’s Executive Director, …