At Air India, data is the cornerstone of every customer experience. Dr. Satya Ramaswamy, Chief Digital and Technology Officer, discusses with APAC CMO Leandro Perez how generative AI tools and unified customer data are driving unparalleled personalisation and customer loyalty.
Imagine boarding a flight where the air host already knows your journey—right down to a slight delay. They greet you with a complimentary beverage, ensuring you feel reassured and valued for choosing their airline. Dr. Satya Ramaswamy, Chief Digital and Technology Officer at Air India, reveals how they are leveraging generative AI chatbots and unified customer data to redefine customer loyalty and deliver unparalleled airline experiences.
Watch the full Executive Conversations with Leandro Perez series here: https://www.salesforce.com/au/events/executive-conversations/