As companies race to adopt AI, a growing concern lurks in the background: Will AI-driven efficiency lead to job cuts even as profits rise? While businesses look to AI for growth, employees wonder if automation will replace their roles.
In an exclusive interview with AIM, Gautam Singh, business unit head of WNS Analytics, mentioned that they are expecting revenue growth with generative AI in play. “About 5% of our revenue in the fiscal year 2025 is expected to be influenced by generative AI. I can cite examples where we’ve achieved 30-40% efficiency improvements through analytics, AI, and automation initiatives,” he said.
For fiscal 2025, WNS forecasts revenue (excluding repair payments) between $1,293 million and $1,357 million, and ANI between $206 million and $218 million.
“Currently, about $200 million out of our $1.3-1.4 billion in revenue is analytics-influenced, and that proportion is steadily growing,” Singh noted.
WNS Analyticsis the data, analytics, and AI practice …