Freshworks optimizes customer service interactions through genAI, sentiment analysis [Video]

00:00  Hi everybody. Welcome to DEMO, the show where companies come in and they show us their latest products and platforms. Today, I’m joined by Payal Patel, she is the head of solution engineering at Freshworks. Welcome to the show, Payal.

 00:10Hi, it’s nice to be here.

 00:11So what are you going to show us today?

 00:13Today I’m going to show you our Freshworks customer service suite. It’s a modern AI-powered solution for customers and employees.

 00:19Alright, there’s always a requirement that we have AI in here. So who is this designed for? I’ve imagined since it’s customer service. You’re talking about companies that have products and they have customer service platforms.

 00:29Of course, it’s for companies of all sizes, from Main Street to Wall Street, all different types of industries, whether it’s from healthcare all the way up until retail.

 00:38What problem are you solving that other companies haven’t done, or that maybe companies haven’t seen until now?

00:44Three key things, one of them is …