Freshworks lays off 660 about 13 percent of its global workforce despite strong earnings, profits [Video]

The midmarket CRM vendor wasn’t explicit about the reason for the layoffs, but suggested that some roles were duplicative while others needed different skills.

Credit: Lee Charlie / Shutterstock

Despite reporting glowing revenue and profits for its fourth quarter, midmarket customer service, IT, and CRM vendor Freshworks said it was laying off 660 employees — about 13 percent of its employees worldwide. The company said the layoffs were part of “realigning our global workforce.”

The layoff announcement sounded unusual in that it was mentioned within an otherwise glowing financial report. CEO Dennis Woodside said in an analyst call to discuss the earnings that Freshworks “ended the quarter with more than 69,600 total customers with a net add of more than 800 customers.”

Freshworks CFO Tyler Sloat even touted a stock buyback program, to illustrate the company’s strong financials: “Given our strong financial position and improving cash profile, we have the opportunity to expand our capital …